Help · Account and billing

Your data: export it, delete it

The full export, account deletion, and what survives it.

Everything Milewise holds about you is yours to take away or to erase, from the app, without asking anyone.

Export

Open You, then Privacy, then Download your data. The export is mailed to your verified address: your activities, your nights, your plan, your chats, your settings, in files you can open. It is the full record, not a summary.

Delete

Under the same Privacy section, Delete your account. You get a confirmation link by mail, valid for 24 hours; opening it erases the account and everything in it at once. Without the app, the same works by mail from milewise.de/delete-account.

The deletion cancels a web subscription, revokes Milewise at Google, Strava, Polar and Suunto, and removes the sessions and guides it placed on your calendar and watch. What is kept, and for how long, is spelled out on that page: invoices for the statutory period, a hashed marker so a free trial is granted once, and backups that age out within about six months.

A subscription bought in the App Store or on Google Play is not cancelled by the deletion. Cancel it in the store first.

Where it lives

On servers in Germany. The AI runs on EU-resident routes only. No advertising trackers, on the site or in the app. The whole picture is in the privacy policy.

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