Delete your account

How to delete your Milewise account and everything it holds: from the app, or by email without the app. Nothing here needs a sign-in.

1. In the app

Open the You tab, then Privacy, then Delete your account. We send a confirmation link to the email address on the account; it is valid for 24 hours. Opening it deletes the account and its data at once. An account with no email address we can confirm is deleted immediately.

2. By email, without the app

Write to contact@milewise.de from the email address on the account, with the subject Delete my account. You get the same confirmation link, and the deletion runs the moment you open it, at the latest within one month of your request (Art. 12(3) GDPR).

3. What is deleted

• The account itself, its sign-in identities (Google, Apple, Strava) and every paired phone.
• All training and health data: activities and uploaded files, GPS tracks, sleep, heart-rate and wellness records, the profile and its zones.
• Everything the coach made or was told: the plan, the goals, the morning checks, the workout feedback, the chats and the coach's notes.
• Connector credentials and the data that came through them. The grant at the source is revoked where the source offers it (Google, Strava, Polar, Suunto); workouts we placed on your intervals.icu calendar and guides we placed on a Suunto watch are removed. intervals.icu offers no revocation, so delete our API key in your intervals.icu settings.
• Push tokens, calendar commitments read from your phone or your Google Calendar, and the support copy of the account, if you had granted support access.

4. What is kept, and for how long

• Invoices and the records of orders, cancellations and withdrawals for the statutory retention period (ten years, Sec. 147 AO and Sec. 257 HGB), at the payment provider and in our accounting records. They no longer link to a live account.
• A hashed marker of the training account a free trial was granted to, so a trial is granted once per connected account. It cannot be turned back into who you are.
• Encrypted backups age out on a fixed schedule (7 daily, 4 weekly, 6 monthly copies), so a deleted account can persist in a backup for up to about six months. Backups are restored only to recover the service after a failure, never to bring an account back.

5. Subscriptions

A subscription bought on the website (Stripe) is cancelled by the deletion itself. A subscription bought in the App Store or on Google Play is not: cancel it in your Apple or Google subscription settings first, or it renews although the account is gone. Deleting the account does not replace withdrawal or cancellation; those are described in the Right of withdrawal and the Terms of Use.

6. Deleting only part of your data

Disconnecting a source in the app deletes what came from it. Individual activities, notes and chats can be deleted in the app as well. What we hold about you, and every right you have, is set out in the Privacy Policy; the provider is named in the Legal notice.