Right of withdrawal

Version of 4 August 2026 · Applies to paid Milewise subscriptions concluded at a distance via app.milewise.de · The German version is authoritative; this is a non-binding courtesy translation.

1. Which contracts this covers

These instructions cover paid Milewise subscriptions that you, as a consumer, conclude at a distance via app.milewise.de. The provider and operator of the online interface is:

The right of withdrawal follows from § 312g(1) BGB. It cannot be excluded. It can only lapse early under the conditions in section 4, and that always requires a declaration you made yourself.

Milewise is a digital product with two sides, and the law treats them differently: access to the web application is a service, while the content produced inside it (a training plan, for example) is digital content not supplied on a tangible medium. Section 4 therefore states both lapse rules separately.

Status of this version: no paid subscription is sold through Milewise yet. This is the text that will underlie your contract as soon as you conclude a subscription; you will then also receive it with the contract confirmation on a durable medium. A free account obliges you to pay nothing and can be deleted in the app at any time.

2. Withdrawal instruction

Translation of the official model text (Annex 1 to Article 246a § 1(2) sentence 2 EGBGB) as filled in on /widerruf, using instruction 1(a), instruction 2 and instruction 6. Instructions 4 and 5 concern deliveries of goods and are therefore left out.

Where to send a withdrawal, and how you get your money back

Send your withdrawal to the contact details above. That is enough, even though the payment did not reach us directly: payments are processed through Stripe Managed Payments, in which “Sold through Link, LLC” acts as the seller towards you and appears on your statement as LINK.COM* MILEWISE.DE. The refund travels back along the same route. We are your point of contact for the withdrawal and we trigger the refund; you do not have to contact anyone else.

3. Model withdrawal form

Translation of the official model form (Annex 2 to Article 246a § 1(2) sentence 1 no. 1 and § 2(2) no. 2 EGBGB) as filled in on /widerruf. Using this form is not obligatory: any unequivocal statement will do.

4. When the right lapses early

The right of withdrawal lapses early only if you expressly asked us to start straight away and we told you beforehand what that means for your right. Without both, the fourteen days stand. The law distinguishes the two sides of the product:

Service: § 356(5) BGB

Under a contract that obliges you to pay a price, the right of withdrawal lapses upon complete performance of the service if, before performance began,

• you expressly consented to us beginning performance of the service before the withdrawal period expires, and
• you confirmed your awareness that your right of withdrawal lapses upon complete performance of the contract by us.

A running subscription is not completely performed until its term ends, so within the first fourteen days it will as a rule not be.

Digital content: § 356(6) BGB

Under a contract for the supply of digital content not on a tangible medium that obliges you to pay a price, the right of withdrawal lapses when all four conditions are met:

1. we have begun performance of the contract,
2. you expressly consented to us beginning performance before the withdrawal period expires,
3. you confirmed your awareness that by giving that consent you lose your right of withdrawal when performance begins, and
4. we have provided you with a confirmation of the contract under § 312f BGB on a durable medium, recording that you made the declarations under points 2 and 3.

If even one of the four is missing, for instance because our contract confirmation never arrives, your right of withdrawal remains.

5. Compensation for value

If you withdraw after we have already begun at your express request, you owe compensation for the value of the services provided up to the withdrawal, under § 357a(2) BGB. The amount is proportionate to what has been provided compared with the full coverage of the contract, calculated on the agreed total price. If the agreed total price is disproportionately high, the compensation is calculated on the market value of what was provided.

In practice, for a monthly or annual subscription: you pay the pro-rata amount for the days between the start and your withdrawal, and you get the rest back.

For the digital content you owe no compensation at all. § 357a(3) BGB says so expressly: a consumer who withdraws from a contract for the supply of digital content not on a tangible medium owes no compensation for value. A training plan you received during the fourteen days is therefore not charged to you.

We can also only claim compensation for the service if we informed you properly about your right of withdrawal and about the compensation duty beforehand. That is exactly what sections 2 and 4 of this page are for.

6. Online withdrawal function (§ 356a BGB)

Since 19 June 2026, § 356a BGB requires a two-step withdrawal function for distance contracts concluded over an online interface: a button legibly labelled “Vertrag widerrufen” (withdraw from contract) that is permanently available, prominently placed and easily accessible throughout the withdrawal period, followed by a confirmation function labelled “Widerruf bestätigen” (confirm withdrawal). Anyone who uses it receives, without undue delay, an acknowledgement of receipt on a durable medium containing the content of the withdrawal declaration and the date and time it arrived, and the withdrawal counts as received in time if it was sent before the period expired.

This function has been available since 29 August 2026. It sits in the signed-in account area in which the contract is concluded, under You → Settings, next to your subscription, and consists of the two prescribed steps “Vertrag widerrufen” and “Widerruf bestätigen”. The instruction in section 2 accordingly carries the official text module from instruction 3 of Annex 1 EGBGB, which reads (German original, the binding wording):

Until then, what section 2 says applies: your withdrawal is effective by any unequivocal statement, by email to contact@milewise.de or by letter to the address above. No form is needed, and no reason has to be given. Your right of withdrawal does not depend on us providing that function: it applies either way.

7. Withdrawal, cancellation, deletion

Three different things that are often confused:

• Withdrawal unwinds the contract retroactively. It is tied to the fourteen days, needs no reason, and leads to a refund (less any compensation for value under section 5).
• Cancellation ends a subscription going forward and is not tied to the fourteen days. What applies is set out in the Terms of Use.
• Account deletion is a data-protection measure: it removes your data but replaces neither withdrawal nor cancellation. What is deleted and what must be kept is set out in the Privacy Policy.

The contractual rules on term, fees and termination are in the Terms of Use; the provider details are in the Legal notice.