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Right of withdrawal

Version of 9 September 2026 · Applies to contracts concluded with us at a distance via app.milewise.de or the Milewise apps for iOS and Android · The German version is authoritative; this is a non-binding courtesy translation.

Contents
  1. Which contracts this covers
  2. Withdrawal instructions
  3. Model withdrawal form
  4. Early lapse of the right
  5. Compensation for value
  6. Online withdrawal function
  7. Withdrawal, cancellation, deletion

1. Which contracts this covers

These instructions cover the contract you conclude with us as a consumer at a distance: the free account (section 312(1a) BGB) as much as a paid subscription. The provider is:

Moritz Niedermann
Milewise
Essenweinstr. 37
76131 Karlsruhe
Germany
Phone: +49 721 18126138
Email: contact@milewise.de

Access to the application is a service, and the results produced inside it (a training plan, for example) are digital content not supplied on a tangible medium. Section 4 distinguishes between the two.

Purchases through the App Store or Google Play: these instructions do not cover them, and we can neither withdraw nor refund a purchase made there. Address a withdrawal of the purchase to Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland (Apple Media Services Terms and Conditions, as of 15 September 2025), or to Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland (Google Play Terms of Service, as of 5 November 2025). Your contract with us for the use of Milewise is unaffected, and these instructions apply to it.

2. Withdrawal instructions

Statutory model text: Annex 1 to Article 246a section 1(2) sentence 2 EGBGB, reproduced word for word in the German version. What follows is a translation; only the German wording binds.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Moritz Niedermann, Essenweinstr. 37, 76131 Karlsruhe, Germany, phone: +49 721 18126138, email: contact@milewise.de) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You may also exercise your right of withdrawal online at https://app.milewise.de/you?tab=settings. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (for example by email) without undue delay, stating the content of the declaration of withdrawal and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Send your withdrawal to us: the seller of the service remains us, even though the payment did not reach us directly. In the payment flow through Stripe Managed Payments, “Sold through Link, LLC” acts as the merchant of record, and on your statement as LINK.COM* MILEWISE.DE.

3. Model withdrawal form

Statutory model text: Annex 2 to Article 246a section 1(2) sentence 1 no. 1 EGBGB, reproduced word for word in the German version.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back.)

(*) Delete as appropriate.

4. Early lapse of the right of withdrawal

If we have not instructed you properly, your right of withdrawal expires only twelve months and 14 days after the withdrawal period began (section 356(4) BGB).

Apart from that, your right of withdrawal lapses early only if you expressly requested that we begin at once and we told you beforehand what that means. Without both, the fourteen days stand.

Service: section 356(5) BGB

For a price, the right of withdrawal lapses on complete performance of the service, if beforehand you expressly agreed to our beginning before the period expires and confirmed your awareness that the right then lapses. A subscription is completely performed only at the end of its term, so not within fourteen days.

Digital content: section 356(6) BGB

For a price, the right of withdrawal lapses only if all four conditions come together: we have begun performing; you agreed to that beginning before the period expires; you confirmed your awareness that your right of withdrawal thereby lapses; and we have given you a confirmation under section 312f BGB on a durable medium.

The declaration in the checkout reads: “Start the coach now. I keep my 14-day right of withdrawal and pay only for what I have used if I withdraw.” The third condition is therefore missing, and your right of withdrawal stays with you for the full fourteen days.

Free account

Where the contract obliges you to pay nothing, the right lapses without any declaration from you: for the service on its complete performance (section 356(5) no. 1 BGB), and for the digital content as soon as we have begun performing the contract, that is, when your account is set up (section 356(6) no. 1 BGB). Deleting the account is possible at any time.

5. Compensation for value

If you withdraw after we have begun at your express request, you owe compensation for value under section 357a(2) BGB for the services provided until then. The basis is the agreed total price: for a monthly subscription, the pro-rata amount for the days up to the withdrawal. For days inside a free trial period we charge nothing, and for the digital content you owe no compensation for value (section 357a(3) BGB).

6. Online withdrawal function under section 356a BGB

For a subscription concluded with us, the function sits in the signed-in account area at app.milewise.de/you?tab=settings (You → Settings), at the bottom of that page, is reachable throughout the withdrawal period, and consists of the two steps “Vertrag widerrufen” (withdraw from the contract) and “Widerruf bestätigen” (confirm withdrawal).

We do not show it for a free account, nor for a purchase through the App Store or Google Play (section 1).

Your right of withdrawal does not depend on it: an email to contact@milewise.de or a letter to the address in section 1 is equally sufficient, with no form and no reason given, and we treat such a declaration exactly like a withdrawal through the function.

7. Withdrawal, cancellation, deletion